ECR Marble and Granite Inc (“ECR Marble & Granite,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through https://ecrmarbleandgraniteinc.com, how we use it, and the choices you have. By using this website or submitting a form, you agree to the practices described here.
1. Information We Collect
We only collect information you choose to give us. When you request an estimate or contact us, we may collect:
- Contact information — your name, phone number, and email address.
- Project information — property address, the type of countertop or stone work you need, your timeline, and any details you include in a message.
- Consent records — whether you checked our text message consent box, the exact wording you agreed to, the page address where you gave consent, and the date and time.
- Basic technical data — standard web server information such as IP address and browser type, used for security and to keep the site working.
2. How We Use Your Information
- To prepare and send you a countertop estimate.
- To schedule templating, fabrication, and installation appointments.
- To answer your questions and provide customer service.
- To send you updates about the status of your own project.
- To keep records required for our business and to comply with the law.
3. Text Messaging (SMS)
If you check the text message consent box on one of our forms, you are giving ECR Marble and Granite Inc permission to contact you by text message about your estimate, scheduling, measurements, and project updates.
- Consent is optional. Checking the box is not a condition of purchase, and we will still respond to you by phone or email if you leave it unchecked.
- Message frequency varies based on your project and how you reply.
- Message and data rates may apply, depending on your mobile plan and carrier.
- Reply STOP at any time to stop receiving text messages. You will get one final message confirming you have been unsubscribed, and then no further messages.
- Reply HELP for help, or call us at (774) 225-2994.
- Carriers are not liable for delayed or undelivered messages.
Non-Sharing of Mobile Information
No mobile information (including text messaging originator opt-in data and consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We share it only in these limited situations:
- Service providers who help us run the business — for example our customer relationship management platform, scheduling tools, and installation subcontractors — and only to the extent needed to do that work for us.
- Legal requirements — when we are required to by law, subpoena, or court order, or to protect our rights, property, or safety.
As stated above, mobile opt-in data and consent are never shared or sold for marketing or promotional purposes.
5. Cookies
This website uses a small number of cookies and similar technologies to keep the site functioning and to understand which pages visitors find useful. You can block or delete cookies in your browser settings; the site will still work, though some features may behave differently.
6. Data Retention and Security
We keep your information for as long as needed to serve you and to meet our legal and accounting obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Your Choices
- Stop texts: reply STOP to any message from us.
- Stop emails: use the unsubscribe link, or contact us directly.
- Access, correct, or delete: contact us using the details below and we will honor valid requests as required by applicable law.
8. Children’s Privacy
This website and our text messaging program are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the site after a change means you accept the updated policy.
10. Contact Us
| Company | ECR Marble and Granite Inc |
| Address | 346 Franklin St Apt 2, Framingham, MA 01702 |
| Phone | (774) 225-2994 |
| info@ecrmarbleandgraniteinc.com | |
| Website | ecrmarbleandgraniteinc.com |